1 Year Product Replacement under $150.00 (Accidental, Prepaid Shipping)
Refund Policy
Returns
You can return your purchase for free within 30 days. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a full refund or exchange.
To be eligible for a return, items returned must be in the same condition as when purchased. We cannot offer a full refund or an exchange for broken or damaged items. Brand new items purchased must be sealed in original packaging and unused for a full refund. Returns must also have all included accessories and be in the original packaging.
Several types of goods are exempt from being returned.
Additional non-returnable items:
- Gift cards
-Damaged Items
-New items that have been used
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds or trade in value may be granted.
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
If free return shipping applies to a purchase, it is only valid within the 50 United States based on the original delivery address. The cost of any return without authorization and without using the supplied label is your responsibility.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.
Late or missing refunds
If you have not received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at support@smartphonesplus.com.
Sale items
Sale items may be refunded or exchanged. Items must adhere to stated return requirements. Final sale items are not eligible for returns.
Exchanges
You can exchange your purchase within 30 days. If you need to exchange an item please send us an email at support@smartphonesplus.com and send your item to:
SmartphonesPLUS
1331 Stamy Rd
Shipping
Return shipping is free. Please contact us for a return shipping label.
To return your product, you should mail your product to:
SmartphonesPLUS
1331 Stamy Rd
Depending on where you live, the time it may take for your exchanged product to reach you may vary. We do not guarantee that we will receive your returned item.